I’m Here to Fix You
Trust and connectedness are necessary to a successful contract. In the Flawless Consulting Public Workshops, participants are introduced to the concept of a consultant’s “roles.” Peter presents three common roles played by consultants: Expert, pair-of-hands and collaborative. Each have their strengths and weaknesses, but collaboration is the ultimate goal. Getting…
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Am I Too Pushy?
Do you ever ask yourself, “Am I too Pushy?” Well, authentic behavior means you put into words the resistance you face during a project. This is the most powerful thing you can do to gain the trust and commitment you are looking for. There is a tendency for us to…
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Humility Helps, Leaders Listen
This post on how growth undermines service is the third in our series that looks at what interferes with our capacity to serve, even in the face of our best intentions. It speaks to the industry as a whole, though both internal and external consultants will recognize the tensions between…
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Change Agents
Peter encourages us to change the narrative — not people. The concept of a “change agent” is arrogant, says Peter. Instead of saying “I’m here to change them,” we can say, “I’m here to change the conversation with people about their intentions.” In any conversation aimed to change the narrative,…
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Presenting Problems
The first thing you should do is focus on your client, not the problem. Your client knows more about his or her company than you do, so they probably have a better solution. What you should focus on is working through the contracting steps of Flawless Consulting to lay a…
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Shifting Narrative
In this video, Peter Block, author of Flawless Consulting, explains why unhealthy conversations can dominate company culture. Organizational leaders are turning to the narrative of power, control and predictability to make things work, especially when forced to continue operation in the face of rough economic times. An obligation to the bottom…
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Restore Faith
Faith in my ______ is the future (fill in the blank). Starting down an unpredictable path is tough. Asking a client to let go of predictions and expectations of a project may seem unrealistic. But when a client is able to place trust, or faith, in the consultant’s hands, this creates…
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Pay Groups for Real Outcomes
This post on how growth undermines service is the third in our series that looks at what interferes with our capacity to serve, even in the face of our best intentions. It speaks to the industry as a whole, though both internal and external consultants will recognize the tensions between…
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