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Change Agents Peter encourages us to change the narrative — not people. The concept of a “change agent” is arrogant, says Peter. Instead of saying “I’m here to change them,” we can say, “I’m here to change the conversation with people about their intentions.” In any conversation aimed to change the narrative,… Read Post
Presenting Problems The first thing you should do is focus on your client, not the problem. Your client knows more about his or her company than you do, so they probably have a better solution. What you should focus on is working through the contracting steps of Flawless Consulting to lay a… Read Post
Restore Faith Faith in my ______ is the future (fill in the blank). Starting down an unpredictable path is tough. Asking a client to let go of the predictions and expectations of a project may seem unrealistic. But when a client is able to place trust or faith, in the consultant’s hands,… Read Post