Restore Faith
Faith in my ______ is the future (fill in the blank). Starting down an unpredictable path is tough. Asking a client to let go of predictions and expectations of a project may seem unrealistic. But when a client is able to place trust, or faith, in the consultant’s hands, this creates…
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Pay Groups for Real Outcomes
This post on how growth undermines service is the third in our series that looks at what interferes with our capacity to serve, even in the face of our best intentions. It speaks to the industry as a whole, though both internal and external consultants will recognize the tensions between…
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