Trust and connectedness are necessary to a successful contract. In the Flawless Consulting Public Workshops, participants are introduced to the concept of a consultant’s “roles.” Peter presents three common roles played by consultants: Expert, pair-of-hands and collaborative. Each have their strengths and weaknesses, but collaboration is the ultimate goal. Getting to know the client’s problems and working in a collaborative role with them is the key to a successful, long-term contract.