Consulting Complexities: Some Thoughts on What to Do

Consulting Complexities: Some Thoughts on What to Do

The promise of consulting is a commitment to care and to serve. We promise to act in the interest of another, the client. This series of blog posts explored some of the complexities consultants face that interfere with our capacity to serve, even in the face of our...
Telling It Like It Is

Telling It Like It Is

M any years ago, I was introduced to what is now one of my favorite books, Leadership and Self-Deception by the Arbinger Institute. I was intrigued by the title and mostly curious about the term self-deception. What is it—and do I have it? In simplest terms,...
Consulting Complexities: Promising Magic

Consulting Complexities: Promising Magic

This post on how giving our clients what’s popular instead of what works ultimately undermines consulting effectiveness continues our series that looks at what interferes with our capacity to serve, even in the face of our best intentions. It speaks to both internal...
The Crucial Contract

The Crucial Contract

One of the most important lessons I have learned in my years as a consultant is that a project’s outcome, success, or failure is highly connected to the contract set up with the client. Everything comes back to the contracting phase. Were you crystal clear on the...
The No-Judgment Zone

The No-Judgment Zone

J iddu Krishnamurti, an Indian philosopher, speaker, and writer said, “The ability to observe without evaluating is the highest form of intelligence.” It’s an ability we talk about often in Flawless Consulting when learning how to deal with resistance in our client...