Assessing the Balance of Responsibility: Rate who is taking responsibility in a project you are engaged in.

Analyzing One of Your Contracts: Practice writing up elements of your contract.

Planning a Contracting Meeting: Answer these questions when you are planning a contracting meeting.

Reviewing the Contracting Meeting: Questions to answer after the meeting.

Planning a Discovery Meeting: Planning guidelines to aid in data collection and prepare for resistance.

Reviewing the Discovery Meeting: Questions to answer after the meeting.

Planning a Meeting for Action: Guidelines to help you prepare for the meeting.

Reviewing the Meeting for Action: Questions to answer after the meeting.

Preparing for Implementation: Reminders on working the elements of engagement into the implementation phase.

Reviewing an Implementation Event: Questions to answer after the Implementation phase.

Bonner Case: A case study of a small consulting project to help you apply Chapters 1 through 6.

More differences between the technical/business problem and how the problem is being managed. – Pg. 172

Layers of Analysis Exercise: Identify layers of a problem that are not clear initially. – Pg. 213

Renegotiating expectations about participation exercise. – Pg. 265

Rearranging the Room: The theory behind rearranging the room is that this particular meeting is a sample and leading indicator of all future meetings. – Pg. 266

Creating a Platform for Openness and Doubt: Part of our tasks as consultants is to create opportunities for all voices and points of view to be heard. – Pg. 268

What Do We Want to Create Together?: There is no more profound question than this one, and none more difficult to answer. – Pg. 270

Creating a New Conversation: Old conversations lead to old actions. – Pg. 271

Choosing Accountability and Commitment: An activity that confronts and cements people’s will to proceed. – Pg. 274

Closing with Focus on Gifts: Finish each meeting by recognizing participant’s gifts and values. – Pg. 275